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Terms of Service

Last updated June 2026

These terms govern your use of Roam. By creating an account or buying a plan, you agree to them.

01Eligibility

You must be 18+ and use an eSIM-capable, carrier-unlocked device. You're responsible for keeping your account credentials secure.

02Plans & validity

Plan validity starts when the eSIM first connects to a network at your destination. Data allowances are per plan and do not roll over after expiry.

03Payments & refunds

Plans are charged at purchase. Because eSIMs are delivered instantly, unused plans may be refundable within 14 days only if the eSIM has not been installed or activated.

04Acceptable use

No reselling, fraud, or use that disrupts networks. We may suspend accounts that violate these terms or local telecom regulations.

05Service availability

Coverage depends on local partner networks and your device. We work hard for reliability but can't guarantee uninterrupted service everywhere.

Questions?

Reach our team any time — we usually reply within a few hours.

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