Privacy Policy
Last updated June 2026
Your privacy matters. This policy explains what we collect when you use Roam, why we collect it, and the controls you have over your data.
01What we collect
Account details you give us (name, email, phone), the eSIM plans you buy, basic usage data needed to deliver and support your service, and — only if you choose to use our in-app assistant — the messages you send to it. We never sell your personal data.
02How we use it
To activate eSIMs, send order receipts and verification codes, provide support, prevent fraud, and improve the product. Marketing emails are opt-in and you can unsubscribe at any time.
03AI assistant
Our optional in-app assistant (“Atlas”) answers questions about plans, your account, and eSIM setup. When you use it, the messages you type — plus limited context needed to answer accurately, such as your current plans or order details — are sent to our AI provider, Anthropic (Anthropic, PBC, USA — anthropic.com), to generate a reply. We ask for your explicit consent before you first use the assistant, send only what is needed, and never send full payment card numbers. Anthropic processes this data solely to return a response under its commercial terms and does not use Roam's API data to train its models. Using the assistant is entirely optional — the rest of Roam works without it.
04Third-party providers
To run Roam we share limited personal data with vetted providers who are contractually bound to protect it to a standard equal to this policy: our payment processor (to take payments), our eSIM network provider (to provision and support your eSIM), our AI provider, Anthropic (to power the in-app assistant when you choose to use it), and — only with your cookie consent — Google Analytics (to measure aggregate, anonymized usage so we can improve the site). We do not sell your data or share it for advertising.
05Payments
Card and wallet details are handled by our payment processor. Roam stores only a reference to a transaction and your account balance — never full card numbers.
06Data retention
We keep account and order records for as long as your account is active, and as required by law for tax and accounting. Assistant messages are retained only as needed to provide and support the feature. You can request deletion of your account at any time.
07Your rights
You can access, correct, export, or delete your personal data. Email us and we'll respond within 30 days.