Last updated June 2026
Your privacy matters. This policy explains what we collect when you use Roam, why we collect it, and the controls you have over your data.
Account details you give us (name, email, phone), the eSIM plans you buy, and basic usage data needed to deliver and support your service. We never sell your personal data.
To activate eSIMs, send order receipts and verification codes, provide support, prevent fraud, and improve the product. Marketing emails are opt-in and you can unsubscribe at any time.
Card and wallet details are handled by our payment processor. Roam stores only a reference to a transaction and your account balance — never full card numbers.
We keep account and order records for as long as your account is active, and as required by law for tax and accounting. You can request deletion of your account at any time.
You can access, correct, export, or delete your personal data. Email us and we'll respond within 30 days.